picos LM: The end-to-end B2B2C solution for manufacturers, partners, and end customers
- End-to-end: Seamlessly integrated into picos FTF (Quotation & Calculation) and picos IFS (Measurement, Installation, Service).
- Efficient: Faster processing, automatic routing, and transparent processes.
- Partner-oriented: Optimized for tradespeople, installers, and retailers in the B2B2C model.
- Measurable: Real-time KPIs for leads, partner performance, and conversion rates.
Key features of picos LM
Central lead management
- Capture from web, campaigns, portals, and sales
- Standardized datasets for clean analysis
Automatic partner assignment
- Rules based on region, qualifications, and product portfolio
- Fair and transparent distribution
Status & task management
- Pipeline tracking from initial contact to installation
- Reminders, SLAs, and escalations
B2B2C communication
- Documented interactions between manufacturer, partner & end customer
- Automated emails & appointment coordination
Analytics & reporting
- Overview of channels, conversion rates, and partner performance
- Decision-making basis for marketing & sales
Benefits for all stakeholders
For manufacturers
- More transparency in the partner network
- Higher conversion rates
- Clear data foundation for marketing decisions
For partners
- Qualified leads instead of cold inquiries
- Simple handling, clear processes
- Reduced administrative effort
For end customers
- Faster response
- Smooth, professional process
- One point of contact with full transparency
Editions & licensing model (excerpt)
picos LM – Pool Management
Centralized capture, consolidation, and intelligent distribution of leads within the partner network, as well as complete status tracking and escalation control throughout the entire lead lifecycle.
Enterprise license (1× per company, regardless of number of users).
picos LM – Partner
Reception, structured processing, forwarding, and status documentation of assigned leads, including integration into the picos platform. Enterprise license (1× per company). Subcontractors are treated as users.
Requirement: picos LM Pool Management
picos LM – Partner Pro
Reception, creation, and forwarding of leads, structured processing, and status documentation including integration into the picos platform. Enterprise license (1× per company). Subcontractors are treated as users.
Requirement: picos LM Partner