Fast assistance for users, administration, and operations.
On this page you will find the most important support entry points: remote support, frequently asked questions, downloads, direct access to the changelog, and a structured support request.
Support via remote access
We offer support via remote access on this page.
The remote support software used allows us to view your screen content and operate programs running on your computer. You can follow each step as if you were performing it yourself, making the solution process easy to understand.
By using the remote support program linked below on this page, you consent to us performing remote access on your computer.
To start a remote session, please click the link below and run the program.
You will then be asked to enter a login number and password. Please call us to receive these details.
Find frequently asked questions quickly
The FAQ is designed to quickly answer typical user questions – with search and topic-based filtering.
Find downloads efficiently
Downloads can be filtered by product or type and further narrowed down using search.
Changelog
The changelog remains a separate, easily filterable view and is directly linked from here.
- Overview of current changes per product
- Release notes and fixes centrally accessible
- Direct link to the news/changelog structure
Submit structured support requests
Use the form to send a support request directly to picos. The fields help to clearly define the issue in advance.